Shipping Policy
A legal disclaimer
The information provided in this Shipping Policy is for general informational purposes only and does not constitute legal advice. We recommend consulting a legal professional to ensure compliance with local and international regulations.
1. Order Processing
All orders are processed within 2–3 business days after payment is received. Orders are not shipped or delivered on weekends or holidays. If we experience a high volume of orders, processing times may be delayed by a few days.
2. Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. Delivery times may vary depending on your location and shipping method. Estimated delivery time: 5–10 business days within the United States.
3. Shipment Confirmation and Tracking
Once your order has shipped, you will receive an email confirmation that includes your tracking number. The tracking number will be active within 24–48 hours.
4. International Shipping
At this time, Éclipse Aromatique ships only within the United States. We hope to expand our shipping locations in the future.
5. Delays and Service Interruptions
We are not responsible for delays caused by courier service interruptions, weather conditions, or events beyond our control.
6. Damaged or Lost Packages
Éclipse Aromatique is not liable for products damaged or lost during shipping. If you receive a damaged package, please contact the shipping carrier to file a claim. Keep all packaging materials and damaged goods before filing.
7. Contact Us
If you have any questions about your order or shipping details, please contact us:
Email: eclipsearomatique@gmail.com