Refund Policy
A legal disclaimer
The information provided in this Refund Policy is for general informational purposes only and does not constitute legal advice. We recommend consulting a legal professional to ensure compliance with local laws and regulations.
1. Overview
At Éclipse Aromatique, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, we are here to help you through our refund and return process.
2. Returns
You may request a return within 14 days of receiving your item. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Proof of purchase (such as an order confirmation) is required.
3. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed to your original method of payment within 5–10 business days.
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Partial refunds may be granted for items not in their original condition, damaged, or missing parts not due to our error.
4. Non-Returnable Items
Certain products cannot be returned for hygiene reasons, such as used sleep masks or opened scent packs. Please make sure to review your order carefully before finalizing your purchase.
5. Exchanges
We only replace items if they are defective or damaged upon arrival. If you need to exchange an item, please contact us through our Contact page or email us directly.
6. Shipping Costs
Customers are responsible for paying shipping costs for returned items unless the return is due to our error (for example, sending the wrong product). Shipping costs are non-refundable.
7. Contact Us
For questions or to request a refund, please contact us at:
Email: eclipsearomatique@gmail.com